Forums General Business Issues
  • Topic: hire a groomer? rather than an assistant?

    Back To Topics
    (0 rates)
    • August 25, 2015 8:14 AM CDT
    • hire a groomer? rather than an assistant?

      My assistant quit.  She bathed, cleaned, made shampoo, appointments, gave dogs back and cleaned.

      I was thinking I might like her job!  I wondered about hiring a groomer,, advice needed.

      I have a groomer here now, but I do 1/2 the dogs that come each day.  I am thinking since I can do the nails, sanitary, tidy up the topknots, tails, etc., the groomer may be able to do more dogs per day, and I could do the fun stuff, talk to the people, etc.

      thoughts?  how do I find a groomer without someone who may come in and be a pain, steal client info and trade secrets?  Is this even a good idea?

    • August 25, 2015 4:35 PM CDT
    • hire a groomer? rather than an assistant?

      It can be a great idea. I work Saturdays at a shop that runs that way. The owner is a groomer, and originally did all the grooming. Now, she does much more customer service, the bathing and prep work, and retail rather than grooming. She can and still does in a pinch, but the rest keeps her busy enough.

       

      As for finding an employee that is loyal? There's no guarantee, in any business really.  There are things you can protect, like client records. An employee really does not need access to addresses and phone numbers. Those are easily found in the phone book if they really want them though. If you are doing the prep work, you can choose to keep your prep products sort of secret. The prep is the key to a great groom.

       

      The reality of having employees is that rarely do they stay forever. At some point, in everyone's life, you switch jobs. It could be because of a move, a better offer, any number of reasons. I have worked in 6 salons in my career. I am currently still working in 3 of them. While I never copied client records, many clients followed me. I didn't seek them out, it just happens. At this point I can not imagine ever leaving the clinic, but I can't see the future. Who knows, maybe someone offers me a deal I can't pass up? Maybe the practice gets sold to someone and I no longer care for how it's managed?  

       

      As hard as it is, as a business owner, you always have to be prepared that employees do not have the personal attachment to the business that you do. Clients are only as loyal as what is convenient for them. They do not have that same attachment. They drop their dog off to us every 6 weeks, and pick them back up a few hours later.  While WE spend time caring for and getting attached to their dog, they only see us for a few minutes at drop off and pick up. It's not the same relationship.  Personally, I am not with the same hair dresser I was 10 years ago. People move on, find other businesses that for whatever reason suit them better.

       

      Barb

      ____________________________________

      If you don't go after what you want, you'll never have it. If you don't ask, the answer is always no. If you don't step forward, you're always in the same place.

    • August 25, 2015 8:01 PM CDT
    • hire a groomer? rather than an assistant?

      lots of great info here Barb!  in addition I picked up some ideas from what you said, like trying it for only a day or two a week, and see how it goes.

      can you tell me what constitutes an independent contractor?  is that what a groomer would do if they only groomed, did not answer phone or work with clients at all?  

       

      I am kind of excited about this idea, after 25 years of grooming, I might be ready for a change!

    • August 25, 2015 8:24 PM CDT
    • hire a groomer? rather than an assistant?

      Trying it out a couple days a week sounds like a great idea. It may be just the break you need.

       

      There's really no such thing as an IC groomer in a grooming salon.  According to the IRS if you are paying someone to work in your business, they are an employee.

       

      The only other option would be a table renter.  They pay you a set amount each month. They run their business in your location. It's a landlord/tenant relationship. They groom their clients, their way, their hours, their policies, etc. The only real benefit is a steady monthly income. They pay whether they work or not.  There are a lot of downfalls to it.  As you have no control, you can not control quality or customer service. While legally they are their own business, the public will likely lump everyone in the one building together and the repution  will be joint.

       

      An employee is a much better way to go because you have control.  You control their hours, their pay, their procedures, the dogs they do or don't do, how they work and where.

       

      Barb

      ____________________________________

      If you don't go after what you want, you'll never have it. If you don't ask, the answer is always no. If you don't step forward, you're always in the same place.

    • September 5, 2015 1:21 AM CDT
    • hire a groomer? rather than an assistant?

      I don't post on here much anymore bc of personal and family issues, but the advice given, esp. by administration, is so sound. Saved my business many years ago. Still in business since taking the advice. Thanks Groomers Lounge. Thanks, Barb. I know you have made Joyce proud. You are amazing.Thanks for everything you do and keeping this site going. Sue

    • September 5, 2015 7:26 AM CDT
    • hire a groomer? rather than an assistant?

      Oh Sue!  Thank you. That was exactly what I needed this morning. :)

       

      Barb

      ____________________________________

      If you don't go after what you want, you'll never have it. If you don't ask, the answer is always no. If you don't step forward, you're always in the same place.

    • September 29, 2015 3:05 PM CDT
    • hire a groomer? rather than an assistant?

      Oh I am so ABOUT done with this appointment only business!  I don't know what to do!  I hired a very nice girl who wants to learn to groom in a different manner, she's tired of shave downs, cookie cutter, assemply line grooming. So I hired her.

      She starts tomorrow.

      Then I get TWO seperate legitimate cancellations.(illness), which I do not feel I can charge for late cancellations on.  these folks are old, very sorry, don't usually do this,, 

      No one on the wait list can come. 

      This makes my profits go down the tubes.  I really don't know what to do.  If I schedule dogs for just ME, people have to wait 2 weeks, which makes the dog a grooming disaster and opens up nasty comments of dematting charges when I will hear; "Well I CALLED and YOU made me wait!"  

      eventually these people go elsewhere.  Both cancellations were prebooked.  

      I dont' know what the answer is.  I hired the girl part time, she has another job, but still I hired her.  For sure I will need her at Christmas. I am a home based groomer, my salon is on the farm here, so I do not get walk by traffic or drop ins.

      I just wonder what most other people do.  do you just continue to go it alone and not grow your business beyond what you can do?  

       

    • September 29, 2015 3:20 PM CDT
    • hire a groomer? rather than an assistant?

      For me personally, I would not want to grow my business beyond what I can do. I don't want to do the work required to build it.  

       

      With no street visibility, you will need to do (and spend) a lot in advertising so that people know you exist. You would have to really market and find the niche that is missing in your area. If you have enough groomers in your area that they can easily shop hop, you will really really need to market yourself and give them plenty of reason to prebook, wait for an appointment, and not be concerned with price.

       

      Have you ever done the math to know exactly how much you need to bring in to make it a viable source of income?

       

      Barb

      ____________________________________

      If you don't go after what you want, you'll never have it. If you don't ask, the answer is always no. If you don't step forward, you're always in the same place.

    • September 29, 2015 4:29 PM CDT
    • hire a groomer? rather than an assistant?

      thanks Barb,

      yep, I have been grooming here for 26 years, but I want to GROW and have some help so that I can sustain my lifestyle as I age.  I see lots of potential for growth and have been knocking myself out the last few years to have a bigger client base that will allow me to move up a step toward a bigger business, but I can't maintain that alone anymore, so I must either scale back to where I was a few years ago and be happy with the money that brings, or I have to hire someone, which seems to make me slide backwards in profits whenever these cancellations occur.

       

      Looking in my client files, I do have enough people to now hire someone, but then all at once, several clients move, or quit coming, or cancellations, or weather hits my schedule in the pocketbook and I am scrambling.

      sigh.

      I would like to grow the business, price increase has been implemented, and save for the older/special clients who have not been raised, I am happy with my rates and with my expenses, but I just cannot groom 5 full days a week anymore, my body won't let me.  Growing just seems impossible. Seems like this is a tipping point and I don't know how to handle it.

       

    • September 30, 2015 4:16 PM CDT
    • hire a groomer? rather than an assistant?

      I completely understand. It is hard to plan for something when you have to rely on other people -- showing up for their appointments.

       

      My only suggestion is that for 6 months, bank your share (assuming you pay commision) of every dog that your employee grooms. Then in the slow times, you will have some back up funds. You could pay her hourly out of it during real slow times and have her do book work or cleaning or something?

       

      I DO know that is easier said than done......

       

      Barb

      ____________________________________

      If you don't go after what you want, you'll never have it. If you don't ask, the answer is always no. If you don't step forward, you're always in the same place.

    • October 2, 2015 6:13 PM CDT
    • hire a groomer? rather than an assistant?

      So this week I did an experiment, I pretended she would have been there on Thursday, just to see what would go on and I had THREE cancellations.  I decided that rather than give those folks the next available appointment, which would take appointments away from my new callers, I would make THOSE people wait the 2 weeks, 

      I am happy with this.  It makes it less stressful for me to worry about income, and I did call some people on the waiting list,,,so far, not going to hire anyone except some extra Christmas help.

    • October 2, 2015 6:25 PM CDT
    • hire a groomer? rather than an assistant?

      I have done that as well. If they cancel last minute or no show and then call, unless they are a great client or had a really good reason, I do not work them in quickly. 

       

      Barb

      ____________________________________

      If you don't go after what you want, you'll never have it. If you don't ask, the answer is always no. If you don't step forward, you're always in the same place.

    Icon Legend and Forum Rights

  • Topic has replies
    Hot topic
    Topic unread
    Topic doesn't have any replies
    Closed topic
    BBCode  is opened
    HTML  is opened
    You don't have permission to post or reply a topic
    You don't have permission to edit a topic
    You don't have the permission to delete a topic
    You don't have the permission to approve a post
    You don't have the permission to make a sticky on a topic
    You don't have the permission to close a topic
    You don't have the permission to move a topic

Add Reputation

Do you want to add reputation for this user by this post?

or cancel